Shipping & Delivery FAQs
Are there any customs fees?
May be charged customs fees due to strict customs inspections. But we offer declare lower values to saving your customs fees.
Do you ship worldwide?
Yes! If your country is not listed, please feel free to contact us. Please note that we are not responsible for any local taxes or customs fees that might be imposed by your country.
How can I track my order?
You will receive a tracking number by email once the order is sent out, you will be able to track the order status in the top right corner of any lekanijewelry.com page by clicking “TRACK ORDER”. To track your order: – Go to /track-order – Enter the email used to place you …
What should I do if my order tracking information is not updated?
This means that the tracking information hasn’t been updated in the online tracking system in time, though the actual order status may have already been updated. Please try again later to see if the information has been updated. If there is no movement within a week, please feel free to contact …
Where does my order ship from?
Our main fulfillment center is located in China.
Does lekanijewelry ship to multiple addresses?
We are only able to deliver to one address per order. We suggest that you place a separate order for each destination, if you would like to send your purchases to multiple addresses.
What delivery companies do you use?
standard shipping : ostal mail / usps express shipping : dhl / ups / aramex
do you offer free shipping ?
i am sorry that we don’t offer free shipping . hope you understand ):
Does UPS/DHL require a signature on delivery?
DHL requires signature of receiver, while UPS usually drops package at your yard/front door/porch when your are not home to receive the package.
Do you ship to PO BOXes and APO/FPO/AFP military addresses?
We can only ship to those addresses by standard shipping (about 2 weeks for delivery). If you want to receive the item(s) by expedited shipping(in 10 days), please provide a physical address.
What is the delivery time?
Total time = processing time + shipping time Our normal delivery time is 1-2 business days of preparing the orders and 7-10 business days of shipping (2 to 3 work days for express shipping).
What should I do if I do not receive my order?
We encourage you to track your order online avoid issues in the delivery process. If the delivery timeframe has passed, please contact your postal carrier with the tracking number, as well as our customer service. If your order is lost and your shipping address is correct and deliverable, we will …